This privacy notice describes how Australian Institute of Aviation Pty Ltd (AIA), a corporation registered in Australia under the Corporations Act (section 9 of the Corporations Act 2001) with registered office at Sydney Australia, (“we”, “our”, or “us”) collects and processes personal information about you through www.aioa.net.au and all other AIA websites and applications that link to this Privacy Notice (the “Services”). It explains how we use and protect this information, and your rights in relation to it.
This privacy notice applies to all personal information we collect or process about you. Personal information is information, or a combination of pieces of information, that could reasonably allow you to be identified.

This privacy notice applies to all personal information we collect or process about you. Personal information is information, or a combination of pieces of information, that could reasonably allow you to be identified.

1. Personal Information We Collect
We collect personal information about you from various sources, including directly from you (e.g., when you contact us, inquire about our services, meet us at an event, or sign up for an account), information we generate about you during our relationship (e.g., data collected from cookies and similar technologies described in our Cookies Notice), and information from other sources, including publicly available sources, where permitted by law.

Information We Collect Directly from You

The categories of information we may collect directly from you include:

• Personal details (e.g., name, date of birth)
• Contact details (e.g., phone number, email address, postal address, mobile number)
• Account details (e.g., username and password)
• Transaction details (e.g., when you make purchases or respond to offers)
• Communications (e.g., when you participate in message boards or forums, participate in polls or surveys, write a review, or contact us with a question, comment, or request)
• Business cards / professional details (e.g., when you attend any event we organize)

Information We Collect About Your Use of the Services

Examples of categories of information we may collect about you include:

• Technical information collected from your computer or mobile device (e.g., your IP address, browser type, operating system)
• Information about your usage of our websites (e.g., the pages you visit, the search terms you enter, how often you use the Services, and the pages you access before and after using the Services)
• Information we generate as a result of your use of the Services (e.g., our understanding of your interests based on your usage patterns and whether you are a regular or occasional user)

Information We Collect from Other Sources

Examples of categories of information we may collect from other sources include:

• Personal details (e.g., name, date of birth)
• Contact details (e.g., phone number, email address, postal address, mobile number)
• Details about advertising preferences (e.g., products purchased, interaction with advertisements online)

You have choices about certain information we collect. If you choose not to provide information necessary to use certain Services, you may not be able to use those Services.

2. How We Use Your Personal Information and the Basis on Which We Use It

• Identification and Authentication: To verify your identity when you access and use our Services and ensure the security of your personal information, complying with our contractual obligations to you.
• Operating the Services: To provide the Services you have requested, based on our contract with you.
• Improving Our Services: To analyze how you use our Services to improve customer experience, product testing, and site analytics, based on our legitimate business interests.
• Communicating with You: To provide information about changes to terms and conditions or respond to your inquiries, based on our legitimate interests.
• Marketing: To build a profile about you and tailor marketing messages, based on our legitimate interests.
• Exercising Our Rights: To exercise our legal rights, such as detecting and responding to fraud or intellectual property infringement claims.
• Complying with Obligations: To carry out fraud prevention checks or comply with legal requirements, where explicitly required by law.
• Customizing Your Experience: To improve your experience of the Services with interactive or personalized elements and content based on your interests.

We may also anonymize your personal information so you cannot be reasonably identified and use this anonymized information for any purpose.

3. How and When We Share Your Personal Information

We may share your personal information with third parties under the following circumstances:

• Service Providers and Business Partners: To perform marketing services and other business operations. These providers may include advertising agencies and fraud prevention agencies that use your information only as described in this Privacy Notice.
• Group Companies: We may share information with AIA’s group companies for marketing, security, optimization, and internal reporting purposes.
• Where Required by Law: To comply with legal obligations or protect our rights or the rights of third parties.
• In the Context of a Transaction: In connection with a corporate transaction, such as a merger or sale of assets. We will use reasonable efforts to ensure the receiving entity uses your information consistently with this Privacy Notice.

4. Your Rights Over Your Personal Information

Subject to local law, you have certain rights regarding the personal information we hold about you. These may include rights to access, correct, delete, restrict or object to our use of, or receive a portable copy of your personal information. You may also lodge a complaint with your local data protection or privacy regulator.
We encourage you to contact us to update or correct your information if it changes or if the information we hold is inaccurate. You can withdraw consent to our use of your personal information at any time.
Please note that we may require additional information to honor your requests.
To discuss or exercise any rights, please contact us.

5. Information Security and Storage

We implement security measures to safeguard personal information processed through the Services, ensuring integrity and confidentiality. We evaluate and update these measures regularly but cannot guarantee 100% security.
We retain your personal information as long as we have a relationship with you and for legal or investigative purposes after the relationship ends.

6. International Data Transfer

Your personal information may be transferred to, stored, and processed in countries outside your home country, which may not have the same level of protection for personal information. We have safeguards in place, such as contractual commitments, to protect your information.
For more information on these safeguards, contact us.

7. Data Privacy Requests

If you have questions about our privacy policy or practices, or wish to submit a data privacy request, contact us. We process requests and enable individuals to exercise their rights consistent with applicable data privacy laws. When responding to a data privacy request, we will:

• Verify: Verify the identity of the requestor prior to responding.
• Respond: Provide a response without undue delay and within regulation-specific timeframes.
• Provide Reason: If unable to fulfill a request, provide the reason and any additional steps available, including the right to appeal if applicable.

8. Your Choices

You have choices about how we communicate with you and process certain personal data:

• Communications Opt-Out: Opt out of marketing communications by following unsubscribe instructions in emails, contacting us, or informing customer service representatives.
• Location Information: Deactivate location services on your device or deny/remove permissions for the Services to access location information.
• Cookies, Web Tracking, and Advertising: Consult our Cookies Notice for more information on controlling web tracking technologies.

9. Changes to the Privacy Notice
We may update this privacy notice at any time without prior notice. This policy was last updated: January 2023.